Managing Difficult Behavior

In this session, attendees will explore the why behind behavioral changes in people living with dementia and learn practical, compassionate strategies to support them. We will break down common behavior triggers—such as environmental stressors, unmet needs, communication barriers, and changes in the brain—and show how these triggers influence actions, emotions, and reactions.

Participants will learn how to identify early signs of distress, interpret behaviors as meaningful communication, and apply person‑centered approaches that reduce escalation and promote comfort. The session will also cov...Read moreer techniques for redirecting, calming, and supporting individuals during challenging moments, as well as ways caregivers can manage their own stress while maintaining safety and dignity for the person in their care.

By the end, attendees will leave with actionable tools to better understand behaviors, prevent triggers when possible, and respond with confidence, empathy, and effectiveness. Less...

Register for this Webinar

Learning Objectives

  • Describe the ABC model of behavior management.
  • Differentiate between internal and external behavioral triggers.
  • Recite and teach back the JAGUAR method of redirection.

Target Audience

This event is for nurses, home health aides, social workers and/or anyone who is supporting and caring for a person who has a diagnosis of dementia. It will give you some tools to help you understand different causes of behaviors and different approaches to manage them.

Monday, September 14, 2026

Live Interactive Webinar

12:00 PM EDT - 01:00 PM EDT

Register for this Webinar
EARN 1 CE Credit Hours

About the speaker

Pamela Atwood, LPC, MA, Licensed Professional Counselor, MA Gerontology

Pamela Atwood, LPC, MA, Licensed Professional Counselor, MA Gerontology

President/CEO of Live Laugh Learn LLC/Atwood Dementia Group
Pamela Krist Atwood is a gerontologist, licensed professional counselor, adjunct professor, award-winning author and experienced dementia specialist. She is President/CEO of Live Laugh Learn LLC/Atwood Dementia Group providing counseling, coaching and consulting. Pam is a certified trainer for the National Council of Certified Dementia Practitioners and Crisis Prevention Institute’s Dementia Care Specialist program, and is a sought-after speaker. She and her husband Tom co-authored Total Engagement: Activities for Growth & Expression in Older Adults (Health Professions Press, 2020) and Pam wrote the children’s book Auntie P, Music & Me. She has worked in aging services since 1990 and volunteers to facilitate support groups for the Alzheimer’s Association and the American Parkinson’s Disease Association. Pam is a graduate of Clark University (BA), University of Saint Joseph (MA) and Southern New Hampshire University (MA).

CE Information - Earn 1 CE Credit Hour

CE Process Info

Before the event, you will receive an email from CE-Go with access to the virtual event. After the event, you will receive access to your evaluation and continuing education certificate via a personalized "attendee dashboard" link, hosted on the CE-Go website. This link and access to the virtual event will be sent to the email account you used to register for the event.

Upon accessing the CE-Go "attendee dashboard", you will be able to:

  • Complete evaluation forms for the event
  • Download your continuing education certificate in a PDF format

If you have any questions or concerns regarding the CE-Go platform, please contact CE-Go at 888-498-5578 or by email at support@ce-go.com Please Note: Emails for this event will come from "support@ceactivities.com".

If you have any continuing education related questions, please contact your event organizer.

Please make sure to check your spam/junk folder in case those emails get "stuck". We'd also suggest "Allowlisting" support@ceactivities.com. This tells your email client that you know this sender and trust them, which will keep emails from this contact at the top of your inbox and out of the junk folder.